Privacy Policy
_Last updated: 2026-05-02_
Welcome to the Privacy Policy of C.A.Q. & Air Duct Cleaning, a family-owned business committed to maintaining your trust through transparency and careful handling of your personal information. Located in Gilroy, CA, we provide services throughout Gilroy, San Martin, Aromas, Interlaken, Morgan Hill, and surrounding areas. This Privacy Policy outlines how we collect, use, and share your information, in compliance with GDPR and CCPA regulations.
Information We Collect
We collect various types of information, including:
- Personal Information: Such as your name, address, phone number, and email address when you contact us or use our services.
- Service Information: Details about the services you request, including scheduling and payment information.
- Technical Data: Information about your interactions with our website, such as IP address, browser type, and browsing behavior.
- Cookies and Tracking Information: Details collected through cookies to enhance your user experience and website functionality.
How We Use It
C.A.Q. & Air Duct Cleaning uses your information for purposes such as:
- Providing Services: To schedule and deliver our air duct and HVAC cleaning services.
- Customer Support: To respond to your inquiries and support requests.
- Billing and Payments: To process transactions and send invoices.
- Improving Our Services: To analyze usage and improve our offerings and customer experience.
- Marketing Communications: With your consent, to send promotional materials and special offers.
Sharing with Third Parties
We may share your information with:
- Service Providers: Trusted third parties who assist us in operating our business, such as payment processors and IT support.
- Legal Compliance: To comply with legal obligations or respond to lawful requests and legal processes.
We do not sell your personal information to third parties.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Criteria used to determine our retention periods include:
- Legal, accounting, or reporting requirements.
- The length of time you have a relationship with C.A.Q. & Air Duct Cleaning.
- The necessity of retaining data to resolve disputes or enforce agreements.
Your Rights (GDPR/CCPA)
Under GDPR and CCPA, you have rights regarding your personal data:
- Access: Request access to your personal data and receive a copy.
- Correction: Request correction of any inaccuracies in your personal data.
- Erasure: Request deletion of your personal data, subject to legal obligations.
- Objection: Object to processing your personal data for certain purposes.
- Data Portability: Request transfer of your data to another service provider.
To exercise these rights, contact us at [email protected].
Cookies
Our website uses cookies to enhance user experience and collect data. You can manage cookie preferences through your browser settings. Note that disabling cookies may impact website functionality.
Children's Privacy
C.A.Q. & Air Duct Cleaning does not knowingly collect personal information from children under 16. If we learn that we have inadvertently collected such data, we will take steps to delete it promptly.
International Transfers
As a company based in Gilroy, CA, we primarily handle data within the United States. If personal data is transferred outside of the U.S., we ensure appropriate safeguards are in place.
Security
We implement reasonable measures to protect your personal information from unauthorized access and use. These measures include technical, physical, and administrative safeguards designed to maintain the security of your data.
Changes
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date.
Contact
For questions about this Privacy Policy or to exercise your data rights, contact us at:
Email: [email protected]
Address: [Your Address Here]
C.A.Q. & Air Duct Cleaning is committed to ensuring that your privacy is protected and respected. Thank you for trusting us to provide you with quality air duct and HVAC cleaning services.