Refund & Cancellation Policy for C.A.Q. & Air Duct Cleaning
_Last updated: 2026-05-02_
At C.A.Q. & Air Duct Cleaning, we take pride in offering thorough and reliable air duct and HVAC cleaning services to our valued neighbors in Gilroy, CA, and surrounding communities like San Martin, Aromas, Interlaken, and Morgan Hill. Our family-owned business has built a heritage of trust and quality service, and we strive to ensure our customers are fully satisfied with their experience. This document outlines our refund and cancellation policies, designed to offer clarity and assurance to our clients.
Cancellation Policy
Notice of Cancellation
We understand that life can be unpredictable. If you need to cancel or reschedule your appointment, we kindly ask for at least 48 hours' notice. This allows us to adjust our schedules and offer the time slot to another family in need of our services. Cancellations made with at least 48 hours' notice will not incur any charges.
Last-Minute Cancellations
For cancellations made less than 48 hours before your scheduled service, a cancellation fee of 20% of the service cost will apply. This fee covers the time and resources we have already dedicated to preparing for your appointment.
Refund Policy
Service Satisfaction Guarantee
At C.A.Q. & Air Duct Cleaning, we stand by the quality of our work. If you are not completely satisfied with our service, please contact us within 7 days of your appointment. Our team will promptly address your concerns and, if necessary, schedule a follow-up visit to ensure that the job meets your expectations.
Partial Refunds
In cases where a follow-up visit does not resolve the issue to your satisfaction, we offer partial refunds. The amount refunded will be determined on a case-by-case basis, reflecting the portion of the service that did not meet our traditional standards of quality and customer satisfaction.
Weather Delays
Unavoidable Delays
The safety of our team and clients is our top priority. In the event of severe weather conditions or natural disasters that prevent us from providing services, C.A.Q. & Air Duct Cleaning will notify you as soon as possible. We will work with you to reschedule your appointment at the earliest convenient time.
Rescheduling Due to Weather
There will be no additional charges for rescheduling due to weather-related delays. We appreciate your understanding and flexibility in these situations.
Special Considerations
Health and Safety Concerns
If a member of our team falls ill or is unable to work due to unforeseen health and safety concerns, we may need to cancel or reschedule your appointment. In such cases, we will notify you immediately and reschedule at your convenience without additional charges.
Large Scale Projects
For large scale projects or special engagements, specific terms may apply. We will provide any additional terms and conditions during the consultation phase, ensuring you have full transparency and understanding of the project scope and any unique cancellation or refund terms.
How to Contact Us
We cherish our community roots in Gilroy, CA, and are committed to maintaining open and honest communication with our clients. If you have any questions or need to discuss your service, our friendly customer service team is ready to assist you. You can reach us at:
- Phone: [Insert Phone Number]
- Email: [Insert Email Address]
- Office: [Insert Office Address]
Your satisfaction and peace of mind are at the heart of our operations, and we are here to support your needs with the old-fashioned values you can trust from C.A.Q. & Air Duct Cleaning.
We appreciate your understanding and cooperation with our refund and cancellation policy, as it helps us maintain the high standards of service that have been a hallmark of our family business for generations.